These Terms govern all engagements with Raydhax Tech Sdn Bhd (“Raydhax Tech”). By signing a Statement of Work or accepting a quotation, you agree to be bound by these terms.
1. Services
Raydhax Tech provides technology consulting and delivery services including software development, managed IT, IT staff augmentation, IT support, RPA, cloud engineering, data analytics and digital transformation. Specific scope, deliverables, timeline and fees are set out in a mutually executed Statement of Work (“SOW”) or Master Services Agreement (“MSA”).
2. Engagement and Acceptance
Engagements begin when both parties have signed an SOW or the client has provided written acceptance of a formal quotation. No work commences on verbal instructions alone. Scope changes must be agreed in writing via a Change Order before additional work begins.
3. Fees and Payment
- Fees are as stated in the applicable SOW or quotation, denominated in Malaysian Ringgit (MYR) unless otherwise agreed.
- Invoices are due within 30 days of the invoice date.
- Late payments accrue interest at 1.5% per month from the due date until paid in full.
- We reserve the right to suspend services where invoices remain unpaid 14 days past due.
- All fees are exclusive of applicable taxes (including SST).
4. Intellectual Property
Client materials remain the property of the client. Deliverables are assigned to the client upon receipt of full payment. Pre-existing IP, frameworks, tools and methodologies remain the property of Raydhax Tech. Portfolio rights are retained unless otherwise agreed.
5. Confidentiality
Each party agrees to keep confidential any non-public information of the other party. This obligation survives termination for three (3) years. It does not apply to information that is publicly available or required to be disclosed by law.
6. Warranties
Raydhax Tech warrants that services will be performed with reasonable care and skill. Material defects reported in writing within 30 days of delivery will be remedied at no charge, provided they are not caused by client-side changes, third-party services or misuse.
7. Limitation of Liability
- Total aggregate liability shall not exceed the fees paid for the specific SOW in the 6 months preceding the claim.
- We shall not be liable for indirect, incidental or consequential damages, including loss of profit or data.
8. Termination
Either party may terminate an SOW for convenience with 30 days’ written notice. The client shall pay for all work completed to the termination date plus reasonable wind-down costs. Either party may terminate immediately for material uncured breach or insolvency.
9. Governing Law
These Terms are governed by the laws of Malaysia. Any dispute is subject to the exclusive jurisdiction of the courts of Kuala Lumpur. The parties agree to attempt resolution in good faith before resorting to litigation.
10. Contact
Raydhax Tech Sdn Bhd
Menara Keck Seng, Suite 33-1, 33rd Floor, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur
Email: info@raydhax.com