1. Introduction
Raydhax Tech Sdn Bhd (“Raydhax Tech”, “we”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard information received through raydhax.com and in the course of providing professional services. We comply with Malaysia’s Personal Data Protection Act 2010 (PDPA) and, where applicable, the EU GDPR.
2. Information We Collect
Information you provide directly
- Contact form submissions: name, company, email address, phone number and message content.
- Project engagements: business requirements, technical specifications and any information shared during a project.
- Correspondence: emails and other communications between you and our team.
Information collected automatically
- Server logs: IP address, browser type, pages visited and timestamps, retained for up to 90 days for security purposes.
- We do not currently use third-party analytics, advertising cookies or tracking pixels.
3. How We Use Your Information
- Respond to enquiries and provide quotations.
- Deliver and manage contracted projects and support engagements.
- Send service-related communications (project updates, invoices, support notifications).
- Comply with legal and regulatory obligations.
- Protect the security and integrity of our systems.
We do not sell, rent or trade your personal data to third parties, nor use it for automated profiling or marketing without your explicit consent.
4. Legal Basis for Processing (GDPR)
- Contractual necessity — to perform a contract with you or take pre-contractual steps.
- Legitimate interests — to respond to enquiries, maintain business records and secure our systems.
- Legal obligation — to comply with applicable law.
- Consent — where requested; you may withdraw consent at any time.
5. Data Retention
- Enquiries not resulting in a project: 12 months.
- Project and client records: 7 years from the end of the engagement.
- Server logs: 90 days.
6. Data Sharing
We may share your information with cloud hosting providers, email infrastructure, professional advisers and law enforcement where required by law. All third-party providers are bound by appropriate data processing agreements.
7. Your Rights
Under the PDPA and/or GDPR you have the right to access, correct, erase, restrict or port your data, and to object to processing. To exercise these rights, contact info@raydhax.com. We will respond within 30 days.
8. Security
We implement industry-standard measures including encrypted transmission (HTTPS/TLS), access controls and regular security reviews.
9. Changes to This Policy
We may update this policy from time to time. The revised version will be posted here with an updated date. Material changes will be communicated directly to clients.
10. Contact
Raydhax Tech Sdn Bhd
Menara Keck Seng, Suite 33-1, 33rd Floor, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur
Email: info@raydhax.com